Crown & Co. Governance

Terms of Service & Usage

Welcome to Crown & Co. These Terms & Conditions govern your use of our website and the purchase of products from Crown & Co.

Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order, you acknowledge that you have read and understood these terms. Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights or protections that cannot legally be excluded or restricted under UK law.

Client Protections

Crown & Co.

Using our Website

Product Information

Photography & AI Enchnament

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes;

  • Attempt to gain unauthorised access to our systems;

  • Interfere with the operation or security of the website;

  • Copy, reproduce or commercially exploit our website content without permission;

  • Use automated systems to extract or reproduce substantial amounts of our content without our permission; or

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe that it is being used unlawfully, fraudulently or in breach of these Terms & Conditions.

We take reasonable care to ensure that product descriptions, specifications, measurements, materials, colours and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Individual screen and display settings;

  • Lighting conditions;

  • Photography conditions;

  • Manufacturing variations;

  • Natural variations in materials; or

  • Differences between individual product batches.

Where a measurement, specification or material is important to your purchasing decision, we recommend reviewing the product information carefully before placing your order.

Nothing in this section limits your statutory rights where a product does not match its description, is not of satisfactory quality or is not fit for purpose.

At Crown & Co., we may use digital editing and AI-assisted image enhancement technology when preparing product photographs for our website.

AI or digital enhancement does not change the underlying product being offered for sale. However, product photographs should be regarded as a visual representation rather than an absolute guarantee of the precise appearance of an item in every environment.

For more information about how we use AI and photography, please see our Photography and AI enhancement policy

Crown & Co. is an online retailer offering a selection of watches, jewellery, handbags, accessories and other lifestyle products. Throughout these Terms & Conditions, "Crown & Co.", "we", "us" and "our" refer to Crown & Co. "You" and "customer" refer to the person using our website or purchasing products from us.

Product Availability & Pricing

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available until an order is placed and accepted. If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for any payment already taken for the unavailable product.

All product prices are displayed on our website in British Pounds (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate. If an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order to confirm whether you wish to proceed at the correct price. If you do not wish to proceed at the corrected price, your order will be cancelled and any payment taken will be refunded where required. Any applicable delivery charges will be displayed before you complete your purchase.

Payment

Payment must be successfully received or authorised before an order can be processed. We may use third-party payment providers to process transactions. Crown & Co. does not knowingly retain full payment card details where payment is processed through an external payment provider.

You must only use a payment method that you are authorised to use.

Third-Party Services

Our website may contain links, integrations or services provided by third parties, including payment providers, delivery providers, analytics services and other technology providers. We are not responsible for the content, availability or operation of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

Intellectual Property

Unless otherwise stated, the content displayed on the Crown & Co. website, including:

  • Crown and Co Logos;

  • Crown and Co Branding;

  • Product photography;

  • Written content;

  • Graphics;

  • Website design;

  • Marketing materials;

  • Videos; and

  • Other original materials

belongs to Crown & Co. or is used by Crown & Co. with appropriate permission.

You must not reproduce, copy, modify, distribute or commercially exploit our intellectual property without prior written permission.

Limitation of Liability & IP

Website Availability

We aim to keep the Crown & Co. website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors. The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions excludes or limits liability for matters that cannot legally be excluded or limited, including liability relating to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. Where permitted by law, Crown & Co. will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed.

Nothing in this section affects your rights in relation to faulty, defective or misdescribed goods.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, website, legal requirements or services. The version applicable to your purchase will generally be the version in force at the time your order is placed, unless a change is required by law.

The latest version will be made available on our website.

Complaints

We aim to resolve customer concerns fairly and promptly. If you have a complaint, please contact Crown & Co. using the contact details provided on our website and include your order number and a description of the issue.

We will review your complaint and aim to respond within a reasonable timeframe.

Privacy

Your personal information will be handled in accordance with our Privacy Policy. By using our website and placing an order, you acknowledge that your information may need to be processed for purposes including order fulfilment, payment processing, delivery, customer support, fraud prevention and legal compliance.

Entire Agreement

These Terms & Conditions, together with any applicable product information, Shipping Policy, Cancellation Policy, Privacy Policy and our Warranty and 7-day return Policy, are expressly incorporated into your purchase and form the basis of the agreement between Crown & Co. and the customer.

Contact Concierge

Client Services & Inquiries

Should you require further clarification regarding our contractual terms or order policies, our concierge desk is at your disposal.

Warranty & 7 Day Refund Policies

Operation Hours

  • Monday - Friday 8am - 5pm

  • Saturday 10am - 3pm

  • Sunday - Closed

Shipping Policy

Cancellation Policy

Term of Service

Photography & AI Enhancement

Privacy Policy

Contact Us

  • General Enquiries: Info@crownandcoboutique.com

  • Watch-specific Enquiries: Concierge@crownandcoboutique.com

  • WhatsApp Message: 07354 285828