S2.1
S2.2
Cancelling an Order
Once your order has bee dispatched
If you wish to cancel your order, please contact Crown & Co. as soon as possible after placing your order. We will make every reasonable effort to accommodate cancellation requests received before your order has been dispatched.
However, submitting a cancellation request does not guarantee that an order can be cancelled. Once an order has entered our dispatch process or has been handed to the delivery provider, it may no longer be possible to cancel the order before delivery.
Crown & Co. reserves the right to cancel an order where there is a legitimate reason to do so, including where:
An item is unavailable;
There has been an obvious pricing or product-description error;
Payment has not been successfully authorised;
We are unable to fulfil the order;
We reasonably suspect fraudulent or unlawful activity; or
Circumstances outside our reasonable control prevent fulfilment.
Where Crown & Co. cancels an order after payment has been received, any refund due will be issued in accordance with applicable law.
Need Urgent Order Adjustments?
Our dedicated horological concierge is standing by to assist with order holds, address changes, or cancellation requests prior to courier dispatch.