Our Privacy Policy

S2

Information We Collect

When you contact Crown & Co. or make a purchase, we may collect information such as:

• Your full name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Delivery information

• Communications between you and Crown & Co.

• Other information reasonably required to process or fulfil your order

We aim to collect only the information reasonably necessary to provide our services.

How We Use Your Information

The information you provide may be used to:

• Process and manage your purchase

• Contact you regarding your order

• Provide order and delivery updates

• Arrange delivery of your timepiece

• Respond to questions and enquiries

• Provide customer service and aftercare

• Assist with future purchases

• Maintain appropriate records of previous transactions

• Prevent or investigate fraud

• Meet applicable legal and regulatory obligations

We will not sell your personal information to third parties.

S3

Data Protection Standards

Essential safeguards governing your interaction with our horological registry.

Keeping Your Information

Rather than automatically deleting your information after your order has been completed, Crown & Co. may securely retain relevant customer information.

We do this so that if you choose to purchase another timepiece from us in the future, we can provide a more convenient and efficient service and, where appropriate, refer to your previous purchase or customer details.

We will not retain personal information indefinitely where there is no longer a reasonable or lawful reason for us to keep it. We will periodically review the information we hold and delete or anonymise information where appropriate.

Requesting Deletion of Your Information

Your privacy remains your choice.

If you would prefer Crown & Co. not to retain your personal information, you may contact us directly and request that your information be erased. Where your request is valid and there is no overriding legal reason requiring us to retain particular information, we will delete the relevant personal information from our systems.

In some circumstances, we may need to retain limited information despite a deletion request—for example, where necessary to comply with tax, accounting or other legal obligations, or to establish, exercise or defend legal claims.

Where this applies, we will only retain the information reasonably necessary for that purpose.

Payment Information

Where payments are handled by a third-party payment provider, your payment information may be processed directly by that provider and will be subject to its own privacy and security practices.

Crown & Co. does not intentionally store complete payment-card information within its ordinary customer records where payments are processed by an external payment provider.

Contacting Us About Your Privacy

If you have any questions about the information Crown & Co. holds about you, or if you would like to request access, correction or deletion of your personal information, please contact our Privacy Officer using the contact details provided on our website.

We will endeavour to deal with privacy requests promptly and in accordance with applicable data-protection requirements.