Tracking Information
Where tracking is available, tracking details will be provided once your order has been dispatched.
Tracking information may take a short period of time to become active after the parcel has been collected by the courier.
Delivery Delays
Although we aim to deliver orders within 7–14 days, delays can occasionally occur due to circumstances such as courier disruption, severe weather, customs or border processing, security checks, exceptional demand or other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will endeavour to keep you informed and provide an updated delivery estimate.
Nothing in this policy limits your statutory rights where an order is not delivered within an agreed or legally applicable delivery period.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
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Missed or Unsuccessful Deliveries
Customers should follow any instructions provided by the courier regarding rearranging delivery or collecting their parcel.
If an order is returned to us following unsuccessful delivery attempts, please contact us so that we can discuss the appropriate next steps.
Need Custom Shipping Arrangements?
Our dedicated logistics advisors can accommodate vault holds, delayed release dates, and specialized regional delivery instructions.